Shipping Policy

At OMNI LITE, we aim to process and ship your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after your order has been placed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, product launches, promotional sales, or high-demand periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Within Australia

We currently ship to customers Australia-wide.

Estimated delivery times are generally:

Standard Shipping: 2–8 business days
Regional & Remote Areas: 5–12 business days

Delivery times may vary depending on your location, courier delays, public holidays, peak seasons, or circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, we may offer free shipping promotions, bundle offers, or limited-time shipping discounts. These offers will be clearly displayed on the product page or at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Please allow up to 24–48 hours for tracking information to update after dispatch.

Incorrect Shipping Information

Please make sure your shipping details are correct before placing your order.

OMNI LITE is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us as soon as possible.

If your order has already been shipped, we may not be able to make changes.

Lost, Stolen, or Delayed Parcels

Once your order has been handed over to the courier, delivery times are outside of our direct control.

OMNI LITE is not responsible for parcels that are lost, stolen, delayed, or damaged during transit. However, we will do our best to assist you in contacting the courier and resolving the issue where possible.

If your tracking shows your parcel has been delivered but you have not received it, please check with your household, neighbours, local post office, or courier provider first.

International Shipping

At this stage, we only ship within Australia.

Contact Us

For any shipping questions or order concerns, please contact us at:

Email: hello@omnilite.com.au